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Shoppers Want It Personal…

...but not too personal, finds Accenture in new study.

US consumers want a more personalized retail experience but are divided on retailers’ tactics and the types of personal information they feel comfortable disclosing, according to a new survey from Accenture. Nearly 60 percent of consumers want real-time promotions and offers, yet only 20 percent want retailers to know their current location and only 14 percent want to share their browsing history. “Personalization is a critical capability for retailers to master, but as our survey shows, addres...

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